Cleaners Merton Privacy Policy
This Privacy Policy explains how Cleaners Merton collects, uses, stores and protects personal data relating to our customers and prospective customers in the Merton area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. By using our cleaning services or contacting us to enquire about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data processed by Cleaners Merton in relation to customers, prospective customers, and individuals who contact us about domestic or commercial cleaning services within the Merton area. It covers information collected in person, over the phone, through online forms, and via any other communication channels we use to provide or promote our services.
Data Controller
Cleaners Merton is the data controller for the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is processed and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.
Personal Data We Collect
The type and amount of personal data we collect will depend on the services you request and how you interact with us. We may collect and process the following categories of personal data:
Identification and contact details such as your name, title, residential or business address in the Merton area, and other contact details you choose to provide. Service details such as information about your property or premises relevant to cleaning services, preferred dates and times for visits, access instructions, and any special requirements you inform us about. Contract and transaction information such as records of bookings, invoices, payments, and any related correspondence. Communication records such as enquiries, feedback, complaints or other messages you send to us and our responses to you. Website and usage data such as basic technical information that may be collected when you visit our website, including device type, approximate location, and pages visited, to the extent that this data can identify you or be linked to you.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question about our services. We may also obtain information when you fill in online forms, sign up to receive updates, or communicate with us by telephone, text message, or other channels. In some cases we may receive your details from third parties, such as partners who refer you to us, comparison or booking platforms, or property managers, where they are lawfully permitted to share that information with us.
Purposes and Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We use your personal data to provide and manage the cleaning services you have requested, to process bookings, confirm appointments, take payment, and communicate with you about your contract with us.
Legitimate interests. We may process your personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, preventing fraud, ensuring the security of our staff and customers, and keeping records of past services.
Legal obligations. We may process certain data to comply with legal and regulatory requirements, such as accounting, tax, and health and safety obligations, or to respond to lawful requests from public authorities.
Consent. In some cases we may ask for your consent to use your personal data for specific purposes, such as sending you marketing communications about our services that are not covered by our legitimate interests. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing that took place before you withdrew consent.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and manage cleaning services at your property or premises. To respond to enquiries, provide quotes, and manage bookings or amendments. To process payments and maintain accurate financial records. To communicate with you about upcoming visits, service updates, or changes to our terms or policies. To handle complaints, feedback, and customer support requests. To manage our relationship with you, including aftercare and potential repeat bookings. To maintain the safety and security of our staff and customers when attending properties in the Merton area. To analyse and improve our services, operations, and customer experience. To meet our legal obligations and cooperate with regulators and law enforcement when required.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, or reporting requirements. The exact retention period will depend on the nature of the data and our relationship with you.
In general, we retain customer account, service, and transaction data for a period that allows us to respond to queries about past services, comply with tax and accounting rules, and resolve any disputes. Where we have obtained your consent for marketing communications, we will retain your contact details for that purpose until you opt out or withdraw your consent, or until we determine that the information is no longer accurate or necessary. We will securely delete or anonymise data that is no longer needed.
Data Processors and Third Parties
We may share your personal data with carefully selected third-party service providers who act as data processors on our behalf. These processors may provide services such as payment processing, bookkeeping or accountancy services, customer relationship management tools, information technology support, secure data hosting, or communications platforms.
When we use processors, we ensure that appropriate contracts are in place requiring them to process personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws. We do not sell your personal data to third parties. We may also share information with professional advisers, such as legal or financial advisers, and with public authorities or regulators when required by law or in order to protect our rights or those of our customers or staff.
International Data Transfers
Where any of our service providers or their servers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that an adequate level of protection is applied to your personal data. This may include using standard contractual clauses or other lawful transfer mechanisms recognised under applicable data protection laws.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems to store data, and regularly reviewing our security practices. While we strive to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object, and rights related to automated decision-making and profiling. If you wish to exercise any of these rights, we will respond within the time limits set by law and will explain if any exemptions apply.
Exercising Your Rights and Complaints
If you have any questions about how we handle your personal data or if you wish to exercise your rights, you can contact us using the contact methods that you normally use for dealing with Cleaners Merton. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or the way we process personal data. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Applicability to Cleaners Merton Customers in the Area
This Privacy Policy applies to all customers and prospective customers of Cleaners Merton receiving or requesting services in the Merton area, regardless of the specific location or type of property within that area. By continuing to engage with our services, you acknowledge and agree to the practices described in this Privacy Policy, as updated from time to time.