These Terms and Conditions set out the basis on which Cleaners Merton provides cleaning services to residential and commercial customers. By making a booking, confirming a quotation, using our services, or allowing our cleaners to enter your premises, you agree to be bound by these Terms and Conditions.
These terms are designed to be clear and fair, and to protect both you as the customer and us as the service provider. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, or organisation requesting or receiving cleaning services from Cleaners Merton.
Company, we, or us means Cleaners Merton, the provider of cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to regular domestic cleaning, one-off cleaning, end of tenancy cleaning, office cleaning, and related tasks as described at the time of booking.
Cleaner means an operative, subcontractor, or employee assigned by the Company to carry out the Services.
Premises means the property or location where the Services are to be carried out.
The Company agrees to provide the Services at the Premises as detailed in the booking confirmation or agreed quotation. The exact tasks, duration, and frequency of visits will be as specified at the time of booking or in subsequent written confirmations.
The Company reserves the right to make reasonable amendments to the type or scope of Services if required for health and safety, legal compliance, or operational reasons. Any significant changes will be discussed with the Customer wherever reasonably possible.
The Customer is responsible for ensuring that the Premises are safe to access and that there is adequate lighting, ventilation, and electricity or water supply for the Cleaner to perform the Services.
Bookings may be made by the Customer through our approved booking channels. When placing a booking, the Customer must provide accurate and complete information, including the address of the Premises, type of property, approximate size, particular cleaning requirements, and any access instructions.
All bookings are subject to acceptance by the Company. A booking will be deemed confirmed only when the Company has issued a confirmation, which may be provided verbally or in writing, and a date and time for the Services have been agreed.
Where a fixed-price quotation is provided, it is based on the information supplied by the Customer. If on arrival it becomes clear that the Premises or required work differ significantly from the description provided, the Company reserves the right to adjust the price, modify the scope of the Services, or refuse the work. Any adjustment will be discussed with the Customer before proceeding.
The Customer must inform the Company of any special instructions, priorities, or areas that require particular attention at the time of booking or before the start of the visit. The Company is not responsible for tasks or areas that were not reasonably identified in advance.
The Customer must ensure that the Cleaner has suitable access to the Premises at the agreed time. This may include arranging for someone to be present, providing keys, access codes, or instructions for entry.
If keys are provided to the Company, they will be securely stored and identified only by a reference code, separate from the Customer’s address. The Company takes reasonable care to protect keys but is not liable for loss or damage arising from incorrect or incomplete access information provided by the Customer.
If the Cleaner is unable to gain access to the Premises at the scheduled time due to circumstances within the Customer’s control, a call-out or late cancellation fee may be charged as set out in the cancellation section of these terms.
The Customer agrees to provide a safe working environment for the Cleaner. This includes disclosing any known hazards at the Premises, such as loose wiring, broken glass, dangerous animals, or hazardous materials.
The Customer must ensure that the Premises are reasonably tidy and free from excessive clutter that would prevent proper cleaning. The Company reserves the right to limit the scope of Services if the condition of the Premises makes it impracticable or unsafe to complete all requested tasks.
The Customer must not instruct the Cleaner to perform any task that is unsafe, illegal, or falls outside the normal scope of cleaning services. The Cleaner has the right to refuse any instruction that in their opinion poses a risk to health, safety, or property.
Unless otherwise agreed in writing, payment for the Services is due on the day of service or in advance. The Company may specify acceptable payment methods and may refuse to provide or continue Services where previous invoices remain unpaid.
Prices may be quoted as hourly rates, fixed prices, or a combination. Time-based Services are subject to a minimum booking duration, which will be communicated at the time of booking. If the Cleaner completes the agreed tasks in less time than booked due to efficiency or lower than expected workload, no partial refunds are provided for unused time.
The Company reserves the right to review and adjust its prices periodically, taking into account operational costs and market conditions. Any change in pricing for ongoing regular services will be communicated to the Customer with reasonable notice.
Additional charges may apply for parking, congestion or access-related fees, particularly where the Premises are located in restricted zones. Any such charges will either be included in the quotation or added to the final invoice, depending on the circumstances.
The Customer may cancel or reschedule a booking by providing reasonable notice to the Company. Unless otherwise agreed, the minimum notice period for cancelling or changing a booking is 24 hours before the scheduled start time.
If the Customer cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee up to the full value of the scheduled Services. This is to cover the Cleaner’s reserved time and associated costs.
Where the Cleaner is unable to attend due to illness, transport disruption, or other unforeseen circumstances, the Company will use reasonable efforts to inform the Customer as soon as possible and to offer an alternative appointment. The Company is not liable for any loss resulting from such cancellations beyond refunding or not charging for the missed appointment.
For large or specialist jobs, such as end of tenancy cleaning or deep cleaning, the Company may require a deposit at the time of booking. Deposits are generally non-refundable if the Customer cancels within 48 hours of the scheduled start time, unless otherwise required by law.
The Company aims to provide a consistent and professional standard of cleaning. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within 24 hours of the visit.
Upon receiving a complaint, the Company may offer to re-clean the affected areas or provide a partial credit at its discretion, provided that the complaint is justified and relates to work actually carried out by the Cleaner. The Customer must provide reasonable access to the Premises for any re-clean to take place.
The Company’s obligation to remedy complaints is limited to correcting the cleaning work or offering a credit or refund for that portion of the Services. This obligation does not extend to pre-existing damage, conditions beyond our control, or issues arising from inaccurate information provided by the Customer.
The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for any loss or damage arising from the provision of the Services is limited as set out in this section.
The Company is not liable for normal wear and tear, for pre-existing damage to property or belongings, or for items that are fragile or inadequately secured. The Customer is advised to inform the Cleaner of any particularly delicate items or surfaces that require special care.
To the extent permitted by law, the Company’s total liability for any loss, damage, or claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total amount paid or payable by the Customer for the specific visit during which the loss or damage allegedly occurred.
The Company is not liable for indirect or consequential losses, such as loss of income, loss of business, or loss of opportunity, arising from the use of or inability to use the Services.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
The Company maintains appropriate insurance cover in respect of its cleaning activities, including public liability cover, in line with industry standards. Evidence of insurance can be provided upon reasonable request.
The Customer is responsible for maintaining their own insurance for the Premises and their personal or business belongings, including any valuable, rare, or irreplaceable items. The Company does not accept responsibility for loss or damage to items that should reasonably be covered under the Customer’s own policy.
The Company will handle ordinary household and office waste generated as a direct result of the cleaning activities, such as vacuumed dust, used cleaning cloths, and small quantities of general rubbish. The Cleaner will usually place such waste in the Customer’s designated bins or refuse containers at the Premises.
The Company does not act as a licensed waste carrier and is not permitted to remove significant quantities of waste, bulky items, construction debris, hazardous materials, clinical waste, or electrical items from the Premises. The Customer is responsible for arranging appropriate disposal for such materials in accordance with local authority waste regulations.
The Customer must not request or require the Cleaner to remove waste from the Premises in a manner that breaches local environmental or waste disposal laws. The Company may refuse any request that appears to involve unlawful dumping or improper handling of waste.
Unless otherwise agreed, the Company may use its own cleaning products and basic equipment. If the Customer requests the use of particular products or provides their own materials, the Customer is responsible for ensuring that such products are safe and suitable for the intended surfaces.
The Company is not liable for any damage arising from defective or unsuitable products supplied or specified by the Customer. Where the Customer insists on the use of particular chemicals or methods against the Company’s advice, this will be at the Customer’s own risk.
The Customer must ensure that any equipment provided by them, such as vacuum cleaners, mops, or steam cleaners, is in safe working order and compliant with safety requirements. The Cleaner may refuse to use any equipment they reasonably believe to be unsafe.
The Company is committed to maintaining high standards of health and safety. Cleaners are instructed to follow safe working procedures and to report any hazards encountered at the Premises.
The Customer must treat the Cleaner with respect and must not engage in any abusive, threatening, or discriminatory behaviour. The Company reserves the right to withdraw Services immediately where a Cleaner feels unsafe or subject to unacceptable conduct, and any fees for that visit may remain payable.
Cleaners are not permitted to move or lift very heavy items, climb on unstable surfaces, or carry out tasks that, in their judgment, pose an unreasonable risk. The Customer should not insist on such activities and should make separate arrangements for heavy lifting or specialist work if required.
Either party may terminate ongoing regular cleaning arrangements by giving reasonable notice, typically at least one full cleaning cycle or as otherwise agreed. Notice should be communicated through the same channels used for booking or confirmation.
The Company may suspend or terminate Services with immediate effect if the Customer fails to pay invoices when due, repeatedly cancels at short notice, breaches these Terms and Conditions, or creates an unsafe or inappropriate environment for the Cleaner.
Termination does not affect any rights or obligations that have already accrued, including the Company’s right to recover unpaid fees.
The Company may collect and process personal information about the Customer for the purposes of managing bookings, providing Services, and handling payments. Such information may include names, addresses, access instructions, and service preferences.
The Company will take reasonable steps to keep personal information secure and will not sell or disclose it to third parties except where necessary for delivering the Services, processing payments, complying with legal obligations, or with the Customer’s consent.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or operational needs. The latest version will apply to all new bookings and to existing arrangements after reasonable notice has been given to the Customer.
Continued use of the Services following notification of updated terms will constitute acceptance of those changes.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and the Company agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
If any provision in these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the provision of the Services and supersede any prior representations, statements, or agreements, whether written or oral.
By booking or using the Services of Cleaners Merton, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Get your property professionally cleaned by just hiring the best cleaners Merton today.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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